“Platform is currently experiencing issues. We are working on it. No sites are down, just our platform”
“Platform is currently experiencing issues. We are working on it. No sites are down, just our platform”
Yup! You read that correctly. Need updates on your website, such as adding new blog posts or swapping out images? Not a problem! Our dedicated team is at your service, implementing the changes you provide to us. You simply let us know what you need, and we take care of the rest. This way you can focus on growing your agency. We also offer this as a “white label” solution if you are interested where we answer these tickets under your brand (think [email protected] with your branding in the footer). This way you don’t have to do support requests again!
Below are some examples of what is included and what isn’t:
Our platform makes managing 1 or 1000 sites easy. No need to remember usernames & passwords. Just leverage our 1-click login. Need DNS management? We’ve got you covered. Wonder who made those changes on your site? Just check out our activity logs. Oh, and there is much, much more!
Who wants to handle php updates? Who likes dealing with WordPress plugins? We do! We have migrated sites onto our platform that have been 4 major WordPress versions behind. Where there issues? Yes! Did we fix all of them! Yes. This is part of our deeper level of WordPress support.
BionicWP provides a robust infrastructure featuring standby servers and network systems. In the rare event of any issues with the primary servers or network, our standby systems seamlessly take over, ensuring uninterrupted service for our clients. Traditionally reserved for major corporations, we are thrilled to extend this reliable solution to our clients, irrespective of their size.
BionicWP’s cloud-based architecture guarantees that your website remains accessible at crucial times, and we support this assurance with a 100% uptime service level agreement (SLA).
We imply various caching techniques to your sites using our expert vetted plugins, some of them are as follows:
Our goal is to get your site to the maximum performance, and we can the option to leverage 3 different plugins for it. We choose the plugin based on the site’s layout, theme, and plugins being used on it, as well as the amount of third-party scripts on it. Each site is tested and analyzed. Its a very custom setup per site which we see deliver the best results.
Yes, our infrastructure is designed on top of a global core and edge network of data centers around the world, which power a built-in CDN, edge servers delivering full-site page caching by default. This setup ensures that our hosting infrastructure can support thousands of active users per site, handle massive bursts of site traffic, and cater to some of the largest sites on the web.
We monitor all sites with a 3rd party application that alerts us when a site is down. The main reason we get these alerts is a domain has expired or someone has made a mistake with the A records for the site.
Inside our platform, we have integrated a comprehensive DNS management solution powered by AWS which allows you to control every aspect of your website’s DNS settings.
Our multi-layered security protocols are designed to safeguard your website from potential threats, but we understand that the digital landscape can be unpredictable. In the unlikely event of a security breach, our expert security team springs into action immediately, employing cutting-edge techniques to identify and neutralize any threats.
While others may charge hefty fees for remediation or security add-ons, we believe that ensuring your website’s safety should never come at an extra cost. Your peace of mind is our top priority, and we stand by our commitment to providing a secure environment for your online presence.
Our Servers are capable of handling simultaneous traffic at once, so if your site needs more resources CPU and RAM allocated to your sites scale itself.
Multiple layers of caching are enabled by default on each BionicWP site. This includes Page caching (Batcache leveraging Memcached), database query caching (WordPress Persistent Object Caching, leveraging Memcached), OPCache, and global edge page caching (leveraging Nginx Varnish).
We prioritize data security with a robust backup system. We backup the database hourly for 30 days and perform daily filesystem backups, storing them for one week. Weekly backups are kept for a month to ensure data redundancy. All of this can be accessed by our user-friendly platform.
This is a very important part of the managed WordPress and is often overlooked. We make sure we upgrade sites to the most recent version of PHP, we do roll back when there are issues but work to fix those.
For cases like these, we have your failover mechanism.
We have standby servers and a network, that if anything ever does go wrong with the servers or network it rolls over to the standby servers/network. This doesn’t happen all that often but when it does its a great solution that is usually only reserved for major companies but we are excited to offer this as a solution to our clients as well.
Our proactive approach means that we are always one step ahead of malicious actors. If, by any rare chance, your website gets compromised, you don’t have to worry. With BionicWP, you’re covered. Our team of expert security professionals will swoop in and take immediate action to resolve the issue – and we do it all for free ( Our hack free promise ). We’re in this together, and your success is our success.
Premium WordPress hosting for everyone, small or large
