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Discover the Power of BionicWP's Features

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Why you are signing up? What features excite you about BionicWP (faster sites, white label support, easy site management, unlimited edits)?
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Why Josh Nelson's $4m Agency Hosts with BionicWP

Why BionicWP?

Speed Optimization

  • Image Optimization: Compress images and utilize modern formats like WebP.
  • Minify Files: Reduce CSS, JavaScript, and HTML file sizes.
  • Browser Caching: Set expiration dates for static resources.
  • Gzip Compression: Compress files to decrease load times.
  • Server Optimization: Optimize database queries and minimize redirects.
  • Above-the-Fold Priority: Load critical content first.
  • Asynchronous Loading: Load non-critical resources asynchronously by filtering used and unused CSS and sending the critical CSS first. This also ensures critical resources load quickly.
  • Reduce Server Requests: Combine files and minimize third-party scripts.
  • Speed Thresholds: Our system checks the site’s speed weekly, and if it falls below our threshold, our team will proactively optimize sites. If you see sites that are below the threshold, you can also email in, and the team will jump on those as well.

 

Unlimited Edits

Yup!  You read that correctly. Need updates on your website, such as adding new blog posts or swapping out images? Not a problem! Our dedicated team is at your service, implementing the changes you provide to us. You simply let us know what you need, and we take care of the rest.  This way you can focus on growing your agency.  We also offer this as a “white label” solution if you are interested where we answer these tickets under your brand (think hosting@yourdomain.com with your branding in the footer).  This way you don’t have to do support requests again!

Below are some examples of what is included and what isn’t:

What’s Included in Unlimited Edits?

  • Changes to Text: Need to update the text on your pages? Whether it’s a minor correction or a complete overhaul, our team is here to ensure that your website’s messaging is always up-to-date and impactful.
  • Changing Out Images: Freshen up your website’s visuals by swapping out images. Whether it’s updating product photos, team pictures, or banners, our experts will handle it seamlessly.
  • Adding a Blog Post/Article: Looking to add a new blog post or article? Our team is at your service, ready to publish your content and make it look polished and professional.
  • Fixing/Editing a Form: If you encounter issues with your website’s forms or want to make improvements, consider it done! Our specialists will ensure that your forms work flawlessly.

What’s Not Included in Unlimited Edits?

  • Custom Coding: Extensive coding and development work beyond simple edits are not part of this service.
  • Creating New Plugins or Editing Plugins: While we’re experts at managing and updating existing plugins, the creation or significant modification of plugins is beyond the scope of our Unlimited Edits offering.
  • Any Design Work: Designing new elements or creating complex design layouts is not covered under this service.
  • Writing Content: Though we can update and format content you provide, the creation of entirely new content is not included.

Easy Site Management

Our platform makes managing 1 or 1000 sites easy.  No need to remember usernames & passwords.  Just leverage our 1-click login.  Need DNS management?  We’ve got you covered.  Wonder who made those changes on your site?  Just check out our activity logs. Oh, and there is much, much more!

  • 1-Click Login: Say goodbye to the hassle of remembering username and password combinations. Our platform simplifies the login process for each WordPress site with just one click.
  • Backup: Our user-friendly dashboard streamlines the backup and restore process. Access a complete list of backups and initiate restores with a single click. This efficient approach reduces downtime and stress, providing peace of mind knowing your website’s data is safeguarded.
  • DNS Management: Experience comprehensive DNS management with BionicWP. Take control of your website’s DNS settings effortlessly through our integrated solution. From managing A records to configuring CNAMEs, our intuitive interface empowers you to make adjustments seamlessly.
  • Activity Logs: Who is doing what on your site?  Now you know at all times. All actions performed by all the users on your site are logged so you can keep track of all the changes.

Updates

Who wants to handle php updates?  Who likes dealing with WordPress plugins?  We do!  We have migrated sites onto our platform that have been 4 major WordPress versions behind. Where there issues?  Yes!  Did we fix all of them!  Yes.  This is part of our deeper level of WordPress support. 

  • PHP Updates: This is a very important part of the managed WordPress and is often overlooked. We make sure we upgrade sites to the most recent version of PHP, we do roll back when there are issues but work to fix those.
  • Core/Theme/Plugin Updates: We watch out-of-date plugins from our internal dashboard. For example, we host a little over 3000 sites right now, and our cockpit is showing 2293 plugins that need updating. This is less than 1 plugin per site. When a core is released this number jumps up pretty high until we work through them.
  • Core: When a new WordPress Core is released, we push the update to our sites within a week or so.
  • Themes: The Free and premium themes with keys are updated right when one is available, we do roll them back if an update has an issues, for the premium themes with no licenses, if an update is needed, we reach out for an active license to use on the site.
  • Plugins: Same as themes, the free and premium ones with licenses are updated once one is available. Please note the Plugin/Theme updates are a continuous process and the sites are updated as first come-first update. We may hold off on any updates that we have seen breaking sites i.e. an Elementor update causing memory timeouts.

Hosting/Server Structure

  • Infrastructure: We leverage WP Cloud, a platform designed specifically for WordPress and created by experts with over 15 years of experience running millions of sites on WordPress.com and WPVIP. Our hosting infrastructure utilizes Nginx and MariaDB for optimal performance, and we employ modern hosting techniques such as AMD EPYC CPUs, NVMe SSDs, and redundant 25Gbit network connectivity per server.
  • CPUs: Our active/passive server setup on bare metal allows us to scale vertically up to hundreds of CPU cores while maintaining real-time replicas in different regions with automatic failover.
  • PHP Workers: We provide 10 PHP Workers/CPU threads by default, with the ability to burst up to 110 when required. Each PHP worker has 512MB of memory, allowing bursting to go up to 55GB ( that is loads of RAM ).
  • CDN: All of the above is on top of a global core and edge network of data centers around the world, which power a built-in CDN, edge servers delivering full-site page caching by default. This setup ensures that our hosting infrastructure can support thousands of active users per site, handle massive bursts of site traffic, and cater to some of the largest sites on the web.
  • Server Caching: Multiple layers of caching are enabled by default on each BionicWP site. This includes Page caching (Batcache leveraging Memcached), database query caching (WordPress Persistent Object Caching, leveraging Memcached), OPCache, and global edge page caching (leveraging Nginx Varnish).
  • Site Down Alerts: We monitor all sites with a 3rd party application that alerts us when a site is down. The main reason we get these alerts is a domain has expired or someone has made a mistake with the A records for the site.
  • Backups: We prioritize data security with a robust backup system. We backup the database hourly for 30 days and perform daily filesystem backups, storing them for one week. Weekly backups are kept for a month to ensure data redundancy. All of this can be accessed by our user-friendly platform.
  • DNS: Inside our platform we have integrated a comprehensive DNS management solution which allows you to control every aspect of your website’s DNS settings.

Redundant Servers & Network for 100% Uptime SLA

BionicWP provides a robust infrastructure featuring standby servers and network systems. In the rare event of any issues with the primary servers or network, our standby systems seamlessly take over, ensuring uninterrupted service for our clients. Traditionally reserved for major corporations, we are thrilled to extend this reliable solution to our clients, irrespective of their size.

BionicWP’s cloud-based architecture guarantees that your website remains accessible at crucial times, and we support this assurance with a 100% uptime service level agreement (SLA).

  • Minimized Downtime: Our standby servers and network guarantee swift rollover in case of any disruptions, minimizing downtime to mere seconds.
  • Enhanced Reliability: Clients can rest assured knowing their services are backed by a resilient infrastructure designed to withstand unforeseen challenges.
  • Accessibility: Previously exclusive to large enterprises, this feature is now accessible to all our clients, empowering them with enterprise-level reliability.
How do you optimize my site?

We imply various caching techniques to your sites using our expert vetted plugins, some of them are as follows:

  • Image Optimization: Compress images and utilize modern formats like WebP.
  • Minify Files: Reduce CSS, JavaScript, and HTML file sizes.
  • Browser Caching: Set expiration dates for static resources.
  • Gzip Compression: Compress files to decrease load times.
  • Server Optimization: Optimize database queries and minimize redirects.
  • Above-the-Fold Priority: Load critical content first.
  • Asynchronous Loading: Load non-critical resources asynchronously by filtering used and unused CSS and sending the critical CSS first. This also ensures critical resources load quickly.
  • Reduce Server Requests: Combine files and minimize third-party scripts.
  • Speed Thresholds: Our system checks the sites speed weekly and if it falls below our threshold our team will proactively optimize sites. If you see sites that are below the threshold you can also email in and the team will jump on those as well.
How fast can you make my site?

Our goal is to get your site to the maximum performance, and we can the option to leverage 3 different plugins for it. We choose the plugin based on the site’s layout, theme, and plugins being used on it, as well as the amount of third-party scripts on it.  Each site is tested and analyzed.  Its a very custom setup per site which we see deliver the best results.

Do you have a CDN?

Yes, our infrastructure is designed on top of a global core and edge network of data centers around the world, which power a built-in CDN, edge servers delivering full-site page caching by default. This setup ensures that our hosting infrastructure can support thousands of active users per site, handle massive bursts of site traffic, and cater to some of the largest sites on the web.

What if my site goes down?

We monitor all sites with a 3rd party application that alerts us when a site is down.  The main reason we get these alerts is a domain has expired or someone has made a mistake with the A records for the site.

Can I manage DNS on BionicWP?

Inside our platform, we have integrated a comprehensive DNS management solution powered by AWS which allows you to control every aspect of your website’s DNS settings.

How do you update WordPress Core/Theme/Plugins?
  • We watch out-of-date plugins from our internal dashboard.  For example, we host a little over 3000 sites right now, and our cockpit is showing 2293 plugins that need updating.  This is less than 1 plugin per site.  When a core is released this number jumps up pretty high until we work through them.
    • Core: When a new WordPress Core is released we push the update to our sites within a week or so.
    • Themes: The Free and premium themes with keys are updated right when one is available, we do roll them back if an update has an issues, for the premium themes with no licenses, if an update is needed, we reach out for an active license to use on the site.
    • Plugins: Same as themes, the free and premium ones with licenses are updated once one is available.
    • Please note the Plugin/Theme updates are a continuous process and the sites are updated as first come-first update. We may hold off on any updates that we have seen breaking sites i.e. an Elementor update causing memory timeouts.
How would you keep my site secure?

Our multi-layered security protocols are designed to safeguard your website from potential threats, but we understand that the digital landscape can be unpredictable. In the unlikely event of a security breach, our expert security team springs into action immediately, employing cutting-edge techniques to identify and neutralize any threats.

While others may charge hefty fees for remediation or security add-ons, we believe that ensuring your website’s safety should never come at an extra cost. Your peace of mind is our top priority, and we stand by our commitment to providing a secure environment for your online presence.

What Servers do you use?
  • We leverage WP Cloud, a platform designed specifically for WordPress and created by experts with over 15 years of experience running millions of sites on WordPress.com and WPVIP.
  • Our hosting infrastructure utilizes Nginx and MariaDB for optimal performance, and we employ modern hosting techniques such as AMD EPYC CPUs, NVMe SSDs, and redundant 25Gbit network connectivity per server.
What if my site needs more resources?

Our Servers are capable of handling simultaneous traffic at once, so if your site needs more resources CPU and RAM allocated to your sites scale itself.

  • CPUs: Our active/passive server setup on bare metal allows us to scale vertically up to hundreds of CPU cores while maintaining real-time replicas in different regions with automatic failover. 
  • PHP Workers: We provide 10 PHP Workers/CPU threads by default, with the ability to burst up to 110 when required. Each PHP worker has 512MB of memory, allowing bursting to go up to 55GB ( that is loads of RAM ).
Do you have server caching?

Multiple layers of caching are enabled by default on each BionicWP site. This includes Page caching (Batcache leveraging Memcached), database query caching (WordPress Persistent Object Caching, leveraging Memcached), OPCache, and global edge page caching (leveraging Nginx Varnish).

Do you take site bakcups?

We prioritize data security with a robust backup system. We backup the database hourly for 30 days and perform daily filesystem backups, storing them for one week. Weekly backups are kept for a month to ensure data redundancy. All of this can be accessed by our user-friendly platform.

What about PHP updates?

This is a very important part of the managed WordPress and is often overlooked.  We make sure we upgrade sites to the most recent version of PHP, we do roll back when there are issues but work to fix those.

What if your (BionicWP's) servers go down?

For cases like these, we have your failover mechanism.

We have standby servers and a network, that if anything ever does go wrong with the servers or network it rolls over to the standby servers/network.  This doesn’t happen all that often but when it does its a great solution that is usually only reserved for major companies but we are excited to offer this as a solution to our clients as well.

What if my site gets hacked?

Our proactive approach means that we are always one step ahead of malicious actors. If, by any rare chance, your website gets compromised, you don’t have to worry. With BionicWP, you’re covered. Our team of expert security professionals will swoop in and take immediate action to resolve the issue – and we do it all for free ( Our hack free promise ). We’re in this together, and your success is our success.